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BUSINESS TERMS AND CONDITIONS FOR THE PROVISION OF REHABILITATION, NEUROREHABILITATION, RECONDITIONING AND RECONVALESCENCE SERVICES


I.

SERVICE PROVIDER

The provision of services in the JITROCEL rehabilitation center, operated by Jitrocel rehabilitační centrum s.r.o., Mozartova 43b, Olomouc 779 00, IČ: 29394139 (hereinafter referred to as the Provider or Jitrocel) is governed by these business terms and conditions. The client means the recipient of the service or his legal representative or guardian. If an Agreement on the provision of rehabilitation, neurorehabilitation, reconditioning and convalescence services (hereinafter referred to as the Agreement) has been concluded between the Provider and the Client, these business terms and conditions are an annex to this Agreement.

II.

LIST OF SERVICES PROVIDED

The Provider declares that it is part of the Jitro group established by the association " Sdružení rodičů a přátel postižených dětí z.s.". The Provider further declares that it has the authorization and all necessary factual and professional prerequisites for the proper and complete provision of the services in question by its own staff and resources. The business terms and conditions apply to the provision of the following services:

A)      Physiotherapy: soft mobilization techniques, Vojta's method, Bobath's concept, Synergistic reflex therapy, ACT, Hanging therapy, Neurorehabilitation, TheraSuit, Magnetotherapy, Electrotherapy, Infra sauna, Biomat infra-pad, Occupational therapy.

B)      Massages: therapeutic, rehabilitation and reconditioning.

C)      Other services: assistance in managing common tasks of personal care: support in dressing and undressing, support in orientation in the open air and independent movement in the interior, support in providing conditions for personal hygiene (use of toilets), escort or transport of the Client within the premises at the address Mozartova 43 (JITRO Group), support / assistance of another person during the exercise according to the decision of the head of rehabilitation included in the price of rehabilitation. Services provided by third parties, such as accommodation services provided by spa facilities as part of residential intensive neurorehabilitation therapies, are governed by the business conditions and operating rules of the respective service provider.

III.

DECLARATION OF FULFILLMENT OF THE CLIENT

                    Jitrocel focuses on the provision of intensive neurorehabilitation services as well as on maintenance rehabilitation based on long-term and regular rehabilitation. For the needs of regular maintenance rehabilitation, we define, in cooperation with the client, the long-term personal goal of the rehabilitation program. The client's personal goal includes the development of independence and self-sufficiency, the development of gross and fine motor skills and the development of communication. This is elaborated, in detail, in the individual rehabilitation plan and its output is a part of the Annex or Appendices to the service agreement. The Client and the Provider have a common interest in meeting the Client's personal goal and in maintaining the effectiveness of the rehabilitation plan. For this reason, it is necessary to ensure the conditions for the regularity of the services provided by both parties. In order to meet the Client's personal goal, the Provider ensures the Client with the required long-term availability of services to the agreed extent and the Client undertakes to comply with the agreed, regular use of services according to the specified plan. In case of excused absence of the Client (inability to work, confirmation from a doctor), the Client and the Provider will agree, if the operating conditions and free capacity of the Provider allow, on an alternative date for performance the services in the following period so that the Client's personal goals can be fulfilled.

IV.

PLACE AND TIME OF SERVICE PROVISION

           The agreed services are provided in the Provider's premises, in the JITROCEL-CREDO-JITRO complex, Mozartova 43b, 779 00 Olomouc. The services are provided during the Provider's operating hours given on its website jitrocel.cz. In some cases, it is not possible for the Client to complete the therapy within the agreed term. If the Provider does not have enough time to provide compensation for the client's canceled therapy, the agreed services or the agreed / booked schedule of services can be changed according to the conditions for individual services as follows:

1. Conditions for changes and cancellations of services provided on an outpatient basis (eg massages and rehabilitation):

For operational reasons, the booked service date can be changed no later than 24 hours before the start of providing the service. In the event of a proper apology more than 24 hours before the given date, the Provider is not entitled to charge a cancellation fee if the Provider agrees with the client on an alternative date of providing the service.
In the event of a proper apology (confirmation from a doctor, etc.) less than 24 hours before the given date of providing the service, the Provider is entitled to charge a cancellation fee in the amount of 50% of the price of the service in question. If the client cancels the service less than 24 hours before the given service date without a proper excuse or fails to appear, the Provider is entitled to charge a cancellation fee in the amount of 100% of the price of the service in question. In this case, the therapy is regarded as realized. The cancellation fee will be deducted from the paid subscription or, charged when using another service or an invoice will be issued to the client.

2. Conditions for changes and cancellation of services - Group health exercises, INFRASAUNA:

For operational reasons, the booked service date can be changed no later than 8 hours before the start of providing the service. In case of cancellation of the service by the client less than 8 hours before the date of providing the service or in case of non-appearance of the client in the proper time and place, the Provider is entitled to charge a cancellation fee in the amount of 100% of the price of the given service. The cancellation fee will be deducted from the paid subscription, charged when using another service or an invoice will be issued to the client.


Payment for the Group Medical Exercises service:

The first hour: one-time purchase can be made in order to try this service; the price is given in the valid price list.
For the following hours, it is necessary to purchase a season ticket covering 10 lessons with a volume discount for the price given in the valid price list. The ticket is valid for 6 months (the month of July and August are not included)

3. Conditions for changes and cancellations of multi-day therapies (eg intensive neurorehabilitation):

For multi-day therapies (including weekly and multi-week neurorehabilitation), the Provider is entitled to require payment in advance in the form of an advance invoice with the due date of 30 days or more before the start of therapy. The schedule of services can be changed by mutual agreement of both parties according to the available capacity of the Provider and the recommendation of a specialist physicin or physiotherapist in advance and according to the cancellation conditions specified below. The Client undertakes to ensure that he will be released from any services provided paralelly by other health care providers. For this purpose, the Provider may, at the Client's request, issue a confirmation of the plan of services provided, incl. professional or medical reports.

If the Client cancels the entire cycle of therapy more than 30 days before the day of therapy, the Provider agrees with the Client on a refund of 100% of the paid therapy price or agrees to provide substitution therapy of the same extent in an agreed period under the same price conditions. In case of cancellation of the therapy less than 30 days before the start of providing the therapy, the Provider is entitled to charge a cancellation fee in the amount of 25% of the price for the entire cycle of therapies. In case of cancellation of therapy less than 30 days before the starting day of providing the therapy due to the client's illness documented by a medical report, the Provider will offer the client a date of a substitution therapy of the same extent and under the same price conditions.

If the client interrupts the cycle of the already started therapy or does not show up for the therapy within the agreed term, the following applies:
If the client falls ill and is unable to continue rehabilitation, the Client is obliged to prove the illness to the Provider without undue delay with a medical report or a similar document. In such a case, the Provider is entitled to regrd the therapies planned within 24 hours from receiving the apology as completed and will offer the client alternative dates for the remaining services under the same price conditions. Nevertheless, in the case of a substitution date, the Provider does not guarantee that the therapy will be realized by the same therapist. However, if the client does not document the illness with a medical certificate or does not appear on the agreed date of therapy for any other reason, the client loses the right to substitution therapy date, as well as to a refund of the price paid for unexcused therapies. Therapies will be regrded as completed.

V.

PAYMENT OF PROVIDER 'S SERVICES

         If the method of payment for the Provider's services in the form of advances is contractually agreed, the Client shall pay advances for the services provided by the last day of the previous calendar month. The Client pays the deposit by transfer to the Provider's bank account No. 2600983900/2010, always with the indication of the agreed variable symbol, see the first page of the agreement or in cash or by card at the Provider's cash desk.

 

  1. The services are billed at the end of each quarter of the calendar year. The Provider submits a statement to the Client (legal representative, guardian) specifying advances and other payments for the services provided by the last day of the calendar month following the last month of the given billing period (calendar quarter). Any overpayments of services will automatically be transferred to the next quarter and the Client will - based on an individual agreement with the Provider –  ensure an extension of the services planned for the next quarter so that the Client's personal goal is met. Alternatively, a updated scope of services and the resulting updated monthly advance amount are set, in the form an annex to the agreement. In the event of termination of services by withdrawal from the agreement or termination of the agreement, the financial settlement is made on the basis of billing of services due by the last day of the calendar month following the last month of the given billing period - calendar quarter.
  2. Overpayments of services paid in the credit manner by third parties (donations, foundations, the Client's employer, companies of the Jitro Group, etc.) for the intended purpose cannot be transferred back to the Client for the taxation reasons and due to the purpose of the donated funds.
  3. Payments of services provided from third party funds (eg sponsorship gifts, foundations, the Client's employer, Jitro Group companies, etc.) may be included either on the general or a quarterly bill according to an individual agreement between the Client and the Provider and the third party - Donor.
  4. In the event that sufficient funds are not secured to meet the Client's personal goal or to expand the scope of services, Client may, at his request, be included in the programmes of the Provider or the Provider's Partner or donors of both the entities to secure funding from third party sources. These funds may be used exclusively to meet the Client's personal goals by expanding the scope of the individual rehabilitation plan of neurorehabilitation. Services provided from the budget of third parties will be charged according to the current price list given on the company's website. For the needs of the donor, the Donor Provider may document the quarterly billing of the Client's services stating the name, scope of services and price of services.
  5.  Arrears on payments for services provided under the agreement are to be paid by the Client by transfer to the Provider's bank account specified in the contract by the end of the calendar month following the settlement of the previous quarter. If the Client is overdue with the payment of arrears, the Provider is entitled to limit the provision of services to the Client.

IV.

TERMS AND CONDITIONS FOR THE DISCOUNT ON SERVICES

To ensure the conditions necessary for the fulfillment of the Client's personal goal according to Article II of the terms and conditions, the Provider may grant the Client a discount for the standard prices as given on the Provider's website for services as specified in the individual rehabilitation plan under the following conditions:

A)      The client is also a contractual client of the subsidiaries of JITRO or CREDO and is a valid member of the association " Jitro - sdružení  rodičů přátel postižených dětí z.s."

B)      The Client pays for the services provided in advances with the due date on the last day of the calendar month preceding the month in which the services are provided.

C)      The Client uses the Provider's services all the year round, regularly every month, according to an individual plan. This period does not include the Client's summer holidays, illness, incapacity for work or spa stays

D)      The Provider may grant a discount only for services paid in advance from the specified client's account, in cash at the Provider's cash desk or by direct debit from the client's account.

The aim of the discount is to enable all contractual clients to regularly use the Provider's services and thus ensure the fulfillment of their personal goals on a regular basis. The financial reason for providing the discount is the regularity of payments for services, payment in advance or by direct debit and the use of other services of the JITRO Group organizations. The Provider is entitled to charge the standard prices specified on the Provider's website even retrospectively within the quarterly billing of services, if any of the conditions is not met.


VII.

TERMINATION, WITHDRAWAL FROM THE AGREEMENT AND TERMINATION PERIOD

  1. The Client (guardian, legal representative) and the Provider may terminate the agreement in writing without giving a reason. The notice period is one month and starts from the 1st day of the month following the delivery of the notice to the other party.
  2. The Provider may withdraw from the agreement or otherwise appropriately restrict providing and using the services because of repeated breach of the contractual obligations by the Provider or Client under the agreement (especially failure to pay all agreed amounts in due time), or if the Provider or Client treats other clients or employees of the Provider in a degrading or humiliating  manner or if he creates a hostile, degrading or disturbing environment, or if repeatedly (3x or more) in the past 10 calendar months violates the provisions of Article V of the Conditions and does not pay for the unexcused absences  or if he does not respect the provisions of the Provider´s Operation Rules.
  3. The notice period for withdrawal from the agreement for the reasons as stated in paragraph 2 is not agreed and is effective by delivering the notice to the Client by email, post or in person.

Business Terms and Condition valid from: 1.1.2021